Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please contact us.

To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please contact us for more specific assistance.

Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest USPS/FedEx delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 2-3 business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can contact us to check your order status.

The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 business days (excluding weekends and holidays).